Revised: July 10, 2021
Welcome to HandymanOnDemand.com. We value your privacy.
This Privacy Statement of HandymanOnDemand.com and Dream Sherpa Labs, LLC (“DSL” “we” “us” or “our”) outlines how your personally identifiable information and other information about you (your “user information”) will be collected, used, and shared in connection with your access to and/or use of HandymanOnDemand.com and any content, features, services, or other offerings that we may provide in connection therewith, including in relation to any email communications or newsletters that we may send in connection with your use of our website (collectively, the “Site”). This Privacy Statement also describes your choices and rights regarding the use, access to and correction or deletion of your user information. By using the Site, you acknowledge that you understand that we will use your user information in accordance with this Privacy Statement. Where required by law, you will also be asked to provide clear and unequivocal affirmative consent to the collection, processing, and sharing of your user information via cookies and similar technologies. The Site is owned and operated by DSL.
Notice to EU/UK individuals: this Privacy Statement is intended to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council of the European Union 27 April 2016 (the “General Data Protection Regulation” or “GDPR”), and the UK equivalent (the "UK GDPR"), and provide appropriate protection and care with respect to the treatment of your user information in accordance with the GDPR.
Notice to California residents: this Privacy Statement is intended to comply with the California Consumer Privacy Act ("CCPA") and other applicable California law.
Notice to Nevada consumers: this Privacy Statement is intended to comply with Nevada Senate Bill 220.
If you have any comments or queries about this Privacy Statement, or how we use your user information, please contact us using the contact details provided below
To enhance, personalize, and support your experience on the Site, among other things, we collect, use, and share your user information. For example, we use aggregated information to develop content targeted to user interests and to generally improve the Site’s user experience. As detailed below, your user information may also be used by us and our partners to tailor content and ads, provide social media features (e.g., features that allow you to share content directly to your preferred social media platform), track your preferences, analyze traffic, and provide similar services and content. We are committed to your privacy and will not share any user information with any third party without your consent, except as outlined in this Privacy Statement or as permitted by law. If you have any requests, comments, or questions about this Privacy Statement or your user information, please contact us in the manner provided below.
What this Privacy Statement Covers
This Privacy Statement covers the Site. While you may encounter links on the Site to other websites, such as those relating to our third party sponsors, advertisers, and other partners (e.g., our affiliate network operators), please note that these websites are not covered by this Privacy Statement (unless otherwise noted on such site, which may be the case if, for example, the site is also owned and operated by us).
This Privacy Statement does not apply to the activities of our third party sponsors, advertisers, and other partners (e.g. our affiliate network operators) that may collect your user information while you access or use such third party’s services in connection with your use of our Site (e.g. social media and sharing services). The privacy and information practices of those third parties are not covered by this Privacy Statement. To learn more about such third party policies, we encourage you to read and review the privacy statements of each third party service that you may choose to use. This Privacy Statement applies only to user information collected by us or shared with us in relation to our Site.
As a general reminder, please think carefully before you decide to put anything on the internet. For example, if you voluntarily disclose user information in chat areas or bulletin boards (e.g., comments sections), that information could be seen and used by others, and may result in unsolicited messages from others. We are not responsible for the user information you may choose to submit in these public forums. To request removal of your user information from our blog or community forum, please contact us as provided below. In some cases, for legal retention purposes or technical limitations (e.g., the data may not be searchable), we may not be able to remove user information voluntarily disclosed by you in such forums, in which case, we will notify you.
Gathering of Information
Section Overview: We collect user information when you use the Site. Sometimes you may submit it to us yourself, other times it may be collected automatically. You can manage and change your preferences as outlined below.
When you use the Site, your user information may be collected, used, and shared in a variety of manners. As detailed below, the type of user information collected may vary based on how it was gathered, but may include, among other things, user information that you voluntarily submit (e.g., when setting up an account or submitting a registration or application on the Site (including when signing up for a paid subscription), you may submit your contact information, social media account handles, and/or professional information), user information automatically collected about your usage of the Site (e.g., the content that you choose to view), and user information that our third party partners may share with us if such third party partners have previously received your consent to do so.
We may collect user information (including personally identifiable information) that is voluntarily provided by you or with your permission. For example, we may ask you for user information, such as your email address, when you register to become a member of the Site or register for a DSL-produced live event. You may also provide user information to us in other contexts, including, for example, on your member profile page and public profile URL (for example, if you choose to add content to your profile page, such as photos, videos or other information about you and your interests), to enter into a sweepstakes, contest, or promotion, or to apply for consideration in connection with a DSL list or similar accolade (e.g., Under 30 list applications).
In the event you order something from the Site or one of our co-branded websites, or if you sign-up for a paid subscription (or a free trial of a paid subscription), we may request additional user information, such as your address, telephone number and credit card information, in order to complete the order. You may also provide us with other information at the same time, such as your choice of subscription term or type of subscription. If you choose to sign-up for a paid subscription via your social media profile (further information on this below under "Information that We Obtain from Third Party Sources"), we may also receive some limited information about you from that social media provider. Where you sign-up for paid subscriptions as a gift option (e.g., on behalf of a friend or colleague, the gift recipient), you may provide us with this information on behalf of the gift recipient.
You always have the option not to provide the information we request. If you choose not to provide the information we request, you can still visit most of the Site, but you may be unable to access certain options and services, such as paid subscription content. In the event that you wish to provide user information to us about a third party, such your friend or colleague, in connection with a referral, gift subscription, recommendation, nomination (e.g., Under 30 list nomination), or other purpose, please only do so if you have the permission of that third party. When you register or become a member of the Site or provide information to us in any other manner, you agree to provide only true, accurate, current and complete information.
Information that We Collect Automatically
When you visit our Site, we may collect certain user information automatically from your device. In some territories, including California and countries in the European Economic Area ("EEA") and the United Kingdom (the EEA and the United Kingdom, together "Europe"), this information may be considered personal data or personal information under applicable data protection laws.
Specifically, the user information we collect automatically may include information like your IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location) and other technical information. We may also collect user information about how your device has interacted with our Site, including the pages accessed and links clicked.
Collecting this information enables us to better understand the visitors who come to our Site, where they come from, and what content on our Site is of interest to them. We use this information for our business purposes, including internal analytics purposes and to improve the quality and relevance of our Site to our visitors. With respect to any content that is subject to a paywall, we also use this information to notify users via a notice on the Site when they have read their quota of "free" content (and would need to purchase a subscription to continue reading additional articles).
Some of this information may be collected using cookies and similar tracking technology, as explained further below.
A cookie is a small data file that is written to your computer's hard drive by your web browser. A cookie file can contain and/or automatically collect user information, such as a user identification code or IP address, that a website will use to track the pages and number of times you have visited. The data read from these cookies may be linked to your user information, so our use of these cookies may allow us to better understand how you use our Site, or to serve you with personalized advertising.
providing you with tailored content and advertisements (see below for more information),
enabling social media features,
safeguarding against spam and malware,
analyzing trends, traffic, and user behavior,
administering the Site, including triggering paywalls for certain content as appropriate,
gathering demographic information about our user base as a whole,
tracking web and advertising analytics throughout the Site and its affiliate websites,
remembering your preferences and voluntarily-submitted information (e.g. custom video playlists, preferences, job title, story ratings, membership status),
performing location-related functionalities and analytics,
participating in market research (e.g., Site ratings), and
educating ourselves about how we can continue to improve the Site and its various elements.
Cookies fall into the subcategories below.
Required Cookies. Certain cookies are used for specific purposes that are essential to your secure use and navigation of the Site. Without them, we may not be able to provide core Site functions and features to you, and the Site would not operate as well as you or we would like. These cookies collect and use information such as your server preferences, single-session data and corresponding identifier, web beacons and log files (detailed below), and other credential-related information.
Functional Cookies. Other cookies may be used to collect and process information about your preferences and similar choices in connection with the Site in order to optimize your browsing experience (e.g., various local preference settings; which geographically-customized version of the Site and related content you may prefer. Functional cookies include social media cookies, which collect information about your social media usage and other data you may have provided in connection with such usage (if you access the Site through a social media website or mobile application, you may have social media cookies). If you wish to modify or change your social media cookies, please visit and review the settings on your applicable social media account(s). Functional cookies also include analytics cookies, which provide us with data that allows us to better understand its users and improve the Site based on what we have learned from that data.
Most web browsers automatically accept cookies, but generally allow users to modify their browser settings to display a warning before accepting a cookie, to accept cookies only from certain websites, and/or to refuse all cookies. Please do review your web browser settings if you want to use your web browser to control our cookies.
We may use web beacons (invisible images often referred to as pixel tags or clear GIFs) on our Site for our business purposes of recognizing users, assessing traffic patterns, identifying preferred content and measuring site engagement. We may also include web beacons in our email communications, including newsletters, in order to measure engagement with our communications (e.g., to count how many, and when, email communications have been opened, or which links in such communications have been clicked on).
The Site’s web and ad servers log information about a user's IP address, browser type and the current URL the user is requesting. This information is always provided by a user's browser and automatically logged by most websites. These log files are stored in a secure location and used for our business purpose of internal analysis of traffic patterns within our Site.
Information that We Obtain from Third Party Sources
From time to time, we may collect personal information about you from third party sources (including data append services such as public or social graph data, or social media websites if you have chosen to log in or connect your social media with our Site) which we will use for our business purposes (for example, in order to better serve you with content or promotions). However, we will only use this information where these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.
When you sign into our Site or purchase a paid subscription on our Site using a social media log-in, you give permission to that social media company to share certain information with us. For example, if you sign in or purchase a subscription using Facebook or LinkedIn, you give permission to Facebook or LinkedIn (as applicable) to share with us your email address and certain other information contained in your profile on that social media platform (but only if you have made this information public in your corresponding Facebook or LinkedIn profile). This will be limited to your full name, age range, profile picture (if you have one) and link to your Facebook or LinkedIn profile (as applicable). If you log-in or purchase a subscription using your Google account, you give Google permission to share personal data with us that you have made public in your Google profile. This will be limited to your full name, your email address (and whether your email has been validated), your age range, your profile picture (if you have one) and a link to your Google profile. If you log-in or purchase a subscription using your Apple ID, you give Apple permission to share your personal data with us (however, you can choose to hide your email address and instead Apple will create a random email address so that your personal email can stay private). This email address will be linked to your account and will be used to allow you to access your subscribed content.
We will use this information to form a profile for your account, or to enable you to purchase a paid subscription. If you later remove the Site from your Facebook or LinkedIn settings, Google settings, or Apple ID, we will no longer have access to this information. However, this will not affect our ability to use the information that we already received when you first set up your account (or purchased a subscription) using that social media login, as long as we continue to need to use it for the purposes as described in this Privacy Statement.
Use of Your Information
Section Overview: Our primary goal in collecting, using, and sharing user information is to enhance your experience on the Site, support the Site, and improve its features, performance, and other elements. Your user information may be used for the purposes outlined below. We will not use your user information without a valid legal basis to do so.
To Target Content and Advertising
We may use your user information for advertising purposes in order to promote our Site or our other products or services, and the products and services of third parties. To develop and provide content and advertising to you that is targeted to your interests, we use the analytics collected by the systems described above to determine which areas of our Site you prefer based upon the frequency of your visits and engagement with those areas. We may make reasonable assumptions based on your browser provided data to target relevant content and advertising to you on our site and elsewhere where we may be acting as a 3rd party. We may also make reasonable geographic and demographic assumptions based on your presented IP address to target relevant content and advertising.
To Provide Interactive Communications from the Site
To enhance your experience, we may provide you with interactive communications, such as notifications of activity by topic or contributor to the email address that you provide to us. Such interactive communications are provided only to those users who have expressly provided us with their permission to receive them as part of their user profile.
From time to time we may provide emails highlighting new features, promotions or contests on the Site to those users who have expressly provided us with their permission to send such communications as part of their user profile, or where we are otherwise permitted by law.
To Provide Communications from Third Parties
We respect the privacy of our users and will not disclose or distribute our user list to any third party, nor will we permit anyone else to do so. However, we do make available for rental our list of those registrants who have expressly provided us with their permission to receive third party offers as part of their user profile. In those cases, your email address will be transferred to the third party. You can remove your consent to this use or modify your related user information by contacting ODFS as indicated below.
Sharing of Information
You may be requested to voluntarily provide certain user information during your use of the Site. If you choose to do so, that user information may be shared with us as well as our business partners, third party vendors and service providers who fulfil our business purposes. These third parties provide hosting and other services for DSL (for example, to support on the delivery of, provide functionality on, or help to enhance the security of our Site), and otherwise process user information for purposes that are described in this Privacy Statement or notified to you when we collect your user information.
We use third parties for a number of business purposes, including to provide credit card processing, to provide email services and to host services on the Site. When you sign up for such services, we will share your user information only as necessary for the third party to provide that service. These third parties are prohibited from using your user information for any other purpose. With respect to credit card processing, we do not collect, store, or process any credit card information. If you do not want your information to be shared, you can choose not to allow the transfer of your information by not using that particular service.
In addition, if you provide any user information via an advertiser promotion, please be aware you are directly providing your user information to that advertiser. Similarly, we may share certain attendee user information with sponsors of our live events (e.g., attendee name, title, company name), subject to applicable law. If you are a California resident, you may click here to opt out of this activity or contact us as provided below.
From time-to-time we may provide you the opportunity to participate in contests or surveys on our site. If you participate, we will request certain user information from you, such as your name and email. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose this information. We use this information to notify contest winners and award prizes.
We may use a third party service provider to conduct these surveys or contests; that company will be prohibited from using our users' user information for any other purpose. We will not share the user information you provide through a contest or survey with other third parties unless we give you prior notice and choice.
Aggregate Information with Advertisers
DSL derives the majority of its revenue on the Site from subscriptions, advertising and sharing information is essential to keeping our services affordable to users. In order to attract and retain advertisers, we use the aggregated, information that we gather (as well as aggregated information from third-party market researchers) to describe our services to partners and to assist our advertisers and sponsors to better understand our audience.
If you wish to not have this information used for the purpose of serving you targeted ads, you may opt-out or modify your choices by clicking here,
As Necessary to Provide Services to You
We occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of newsletter mailings, processing transactions, or performing statistical analysis of our services. We will only provide those companies the user information they need to deliver the service. In some instances, these companies may collect user information directly from you. In these cases, you will be notified of the involvement of the external service provider. In all cases, these companies are subject to agreements that require them to maintain the confidentiality of your user information and they are prohibited from using that information for any other purpose.
In the Event of Sale or Bankruptcy
The ownership of the Site may change at some point in the future. Should that occur, we want this site to be able to maintain a relationship with you. In the event of an (actual or potential) sale, merger, public offering, bankruptcy, acquisition of any part of our business, or other change in control of DSL, your user information may be shared with the person or business that owns or controls (or potentially will own or control) this Site, provided that we inform the buyer (or prospective buyer) that it must use your user information only for the purposes disclosed in this Privacy Statement.
As Required By Law
We may disclose your user information to any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary: (i) as a matter of applicable law or regulation (such as to comply with a subpoena or in the good faith belief that such action is necessary to conform to the edicts of the law), (ii) to protect your safety or the safety of others, (iii) to investigate fraud or comply with a judicial proceeding, court order or legal process served on DSL, or (iv) to protect and defend the rights or property of DSL.
DSL may disclose your user information to any other person with your consent.
Notice to Visitors in the Europe: As outlined in this Privacy Statement, DSL will not process your user information without a lawful basis to do so. Our legal basis for collecting and using your user information as described above will depend on the user information concerned and the specific context in which we collect it. In general, DSL will process your user information on the legal bases of consent, contract (if you have entered into an agreement with us and such processing is a necessary part thereof), or legal obligation (as noted above). If we ask you to provide user information to comply with a legal requirement or so we can perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of this user information is mandatory or not (as well as of the possible consequences if you do not provide this user information).
DSL may also process certain user information on the basis of the following legitimate interests, provided that such interests are not overridden by your privacy rights and interests: delivering and continuing to develop and improve the Site, learning from your behavior on the Site (e.g., analyzing traffic) to better serve you and other Site users, helping us modify or enhance the Site and its content, receiving insight as to what users do (and don’t) like about our Site or aspects thereof, and providing a stable, consistent, and secure user experience in connection with the Site.
Control of Your Information
Section Overview: You have a variety of rights regarding the use and control of your user information.
Upon request, DSL will provide you with information about whether we hold any of your user information. All users may elect to stop receiving marketing material from DSL or on behalf of external third party business partners by following instructions at the end of any such email received. Your rights and controls with respect to the user information that may be collected, used, or shared in connection with cookies are outlined above.
You may request to delete or modify your personal account and/or any user information you may have voluntarily submitted to us (e.g., information that you provide to register for a DSL event) if you wish to do so. You may also ask to opt-out of marketing communications (you can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you. To opt out of other forms of marketing, please contact us using the details below). In addition, you may request to have user information maintained by DSL deleted subject to the Data Retention section below.
If you are a resident in Europe, you may also ask us: to access, correct, update or delete your user information; you may object to our processing of this information, ask us to restrict our processing of your user information, or request portability of your user information. Similarly, if we have collected and processed your user information with your consent, then you can withdraw your consent at any time. However, please note that withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your user information conducted in relation on lawful processing grounds other than consent. You also have a right to complain to a data protection authority about our collection and use of your user information. For more information, please contact your local data protection authority.
California Residents Only: If you are a California resident, you are entitled to request notice of certain information about the user information that we may share with third parties for marketing purposes (e.g., the categories of user information shared, and contact information of applicable third parties), as well as request that we disclose to you what personal information we collect, use, disclose and sell about you, and the right to request deletion of personal information we collect or maintain about you. If you would like to exercise any of these rights, please mail your written request to ODFS at the physical address below and title your request as follows or in a similar manner: "CCPA – California Resident Request". You also have the right to opt out of the sale of your personal information (as defined by applicable law), which you may exercise by clicking Do Not Sell My Info, and to not be treated in a discriminatory manner for having exercised your rights regarding your privacy rights under the California Consumer Privacy Act (CCPA).
Nevada Consumers Only: If you would like to submit a request pursuant to Nevada Senate Bill 220, please contact us as provided below.
To make any request under this section, please email us as outlined below from the email address associated with your account. We may ask you for additional information to confirm your identity and that we are providing access to information about the correct person. We will do our best to respond to your request within 30 days and, in any event, we will respond within the timescales required by applicable data protection and/or consumer privacy law.
You can modify your cookie preferences by following the procedure outlined in the Cookie section of the Privacy Statement above. Of course, if you have any questions, please contact us as outlined below.
We will retain your user information for as long as your account is active or as needed to provide you the Site, unless you have revoked your consent or requested to delete certain user information; and we may retain certain user information for specific legitimate interests where we have an ongoing business need (for example, relating to core Site functionalities (such as fraud-prevention and account recovery), or to comply with applicable tax, legal or accounting requirements).
When we have no ongoing legitimate business need to use your user information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in back-up archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Section Overview: We care about the protection of your user information and use appropriate technical and organizational security measures (including industry standard safeguards) to do so. The measures we use are designed to provide a level of security appropriate to the risk of processing of your user information. Of course, it’s important to keep in mind that no data transmission on the Internet is guaranteed to be 100% secure.
Your user information is stored on DSL servers located in the United States. We use industry standard physical, electronic, and organizational safeguards to protect your user information against loss or theft as well as unauthorized access and disclosure to protect your privacy. We treat data as an asset that must be protected against loss and unauthorized access. We employ many different security techniques to protect such data from unauthorized access by users inside and outside the company. However, "perfect security" does not exist on the Internet. If you are concerned that your privacy may have been breached, please contact us as provided below.
Privacy of Children
Section Overview: The Site is intended for people who are at least 16 years of age.
If you are less than 16 years old, please do not send any user information to us--including information such as your name, address, or email address. We do not knowingly collect (nor do we wish to collect) any user information from children under the age of 16. In the event that we learn we have collected any user information from a child under the age of 16, we will delete that information from our database and terminate the corresponding account, if any. We encourage you to discuss the Site with your parent or guardian.
Section Overview: Your user information may be transferred to, and processed in, countries other than the country in which you are resident in connection with your use of the Site. These countries may have data protection laws that are different to the laws of your country. Specifically, if you access or use the Site outside of the United States, your user information will be transferred to our servers in the United States.
However, we have taken appropriate safeguards to require that your personal information will remain protected in accordance with this Privacy Statement. DSL participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. DSL is committed to subjecting all personal data received from Europe and Switzerland, respectively, in reliance on each Privacy Shield Framework, to the Framework's applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce's Privacy Shield List at https://www.privacyshield.gov/list. DSL is responsible for the processing of personal data it receives, under each Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. DSL complies with the Privacy Shield Principles for all onward transfers of personal data from Europe and Switzerland, including the onward transfer liability provisions With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, DSL is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, DSL may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request. Under certain conditions, more fully described on the Privacy Shield website at https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
We have implemented similar appropriate safeguards with our third party service providers and partners and further details can be provided upon request.
Law Enforcement Requests
Section Overview: Our position when it comes to responding to law enforcement requests for the disclosure of personal information.
DSL takes the protection of your personal information very seriously; and is committed to acting as a responsible data custodian. If we become aware that any law enforcement, regulatory, judicial or governmental authority ("Authority") wishes to obtain access to, or a copy of, the personal information that we hold about you (whether on a voluntary or mandatory basis) (a "Request"), then we commit to the following: (1) we will investigate the Request before responding, to ensure that it is a valid request made under applicable law; and (2) we will only disclose personal information to the Authority in response to the Request where we are legally required to do so and in accordance with applicable lawful process. The only exception to these commitments is where we reasonably believe (in good faith) that the urgent provision of the requested personal information per the Authority's Request is necessary to prevent an imminent risk of serious harm to any individual. However, in any event, we shall never knowingly disclose personal information in a massive, disproportionate or indiscriminate manner, which goes beyond what is necessary in a democratic society.
We also ensure that, in accordance with good industry practice, we have in place security measures to protect your personal information from interception, including in transit between our different systems and devices. This includes having in place network protection to deny attackers the ability to intercept data and the encryption of your personal information while in transit, to deny attackers the ability to read data.
How to Contact Us
If you have any other questions regarding this Privacy Statement or how to remove or modify your user information or related consents, please feel free to contact us at email@example.com. The data controller of your user information is DSL.
If you are a California resident who has a disability and requires assistance to access this Privacy Statement in an alternative format, contact us by any of the methods set out here. You can access a printable copy of this Privacy Statement by printing this page.
How Will I Know if the Privacy Statement Is Changed?
We may update this Privacy Statement from time to time in response to changing legal, technical or business developments. This Privacy Statement describes our data handling practices for the 12 months prior to the date on which it was last updated. When we update our Privacy Statement, we will take appropriate measures to inform you, consistent with the significance of the changes we make. For example, if we make any material changes we will notify you by email (sent to the email address specified in your account) or by means of a notice on this Site prior to the change becoming effective. We will obtain your consent to any material changes if and where consent is required by applicable laws. We encourage you to periodically review this page for the latest information on our privacy practices.