Because maintenance is the most costly operational expense, we believe it’s important to track every step and decision in our process. From first call or maintenance request to the final dispatch, every stage is documented and recorded using our proprietary software, POWERtools. This gives the property manager a fully defensible position when reporting to clients why certain decisions were made and expenses were incurred.
It’s also important that we avoid any perception of a conflict of interest. We are not in the business of contracting or providing repairs. And we don’t profit from the providers we dispatch on your behalf. Every provider we dispatch is vetted and approved by your organization.
We follow a set of pre-approved policies and procedures for how each maintenance call should be handled. We use your vetted providers, and if requested, we will help source providers to fill in any gaps in service.
Founded by Lee Clements in 1995 as Property Maintenance Services, the company rebranded in 2002 as Handyman On Demand.
During the early years, the company existed solely to provide maintenance support for Mr. Clements’ real estate investment and property management firm in Los Angeles. By 2002, Handyman on Demand pivoted to offering maintenance and light construction services to the general public, and within a few years had grown to 4 offices, serving 5 Southern California counties.
In late 2008 the company successfully raised $10 Million in private equity funding to commence national franchising, but the economic recession later that year caused the first round to be withdrawn. In subsequent years the brand and domain had been licensed to our San Diego franchise. Several attempts were made to revive the original franchise model, but after the untimely passing of our securities attorney who managed our franchising efforts, it was decided to hold the intellectual property assets and wait.
Mr. Clements continued as a real estate investor and founded Dream Sherpa Labs, LLC (DSL), a business development advisory for SMB home improvement companies in the U.S. DSL provides finance, call center, sales training, marketing, human resources, craftsman and contractor recruiting, safety programs, and advisory services.
In 2022, DSL re-launched HandymanOnDemand.com as a 24/7/365 maintenance dispatch and call center supporting property management companies, REIT's, and investors.
Lee A. Clements
Lee A. Clements is the Chief Executive Officer CEO of HOD-MX, the parent company of HandymanOnDemand.com
Since 1995, Mr. Clements has been an active real estate investor, property manager, residential in-fill real estate developer, and home improvement contractor. His industry affiliations include franchising, construction, financial services, real estate development, specialty retail, telecommunications, automotive, and aerospace.
Mr. Clements is an accomplished executive leader and performance-driven professional. He's known for his conservative cost-conscious, risk-averse approach to managing operations, combined with a strong entrepreneurial drive for profit and market opportunity. He’s a dynamic team builder with proven abilities to develop solid relationships with front-line employees, managers, clients, customers, and shareholders.
Steven Kapala is the Chief Financial Officer of HOD-MX, LLC.
Since 2003, Mr. Kapala has served as accountant, controller, and regional finance manager for private and public firms, including Fortune 500 and global / international organizations. His industry affiliations include transportation, supply chain logistics, waste management, information technology, and commercial construction.
Mr. Kapala has managed annual budgets exceeding $280 million, and is known for his persistent focus on financial controls, including financial planning and forecasting, financial statements, accounts payable, contract negotiation, cost modeling, and developing key performance metrics.
Ian Clements is leading the team responsible for Contractor Document Control and Compliance at HOD-MX, LLC.
Ian started as a part time Research Assistant at Dream Sherpa Labs performing Competitive Force Score Analysis on U.S. construction firms. His experience in researching construction contractors made him the solid choice for leading the credential management team. An accomplished guitarist and private pilot, Ian is pursuing a degree in Business.