Because maintenance is the most costly operational expense, we believe it’s important to track every step and decision in our process. From first call or maintenance request to the final dispatch, every stage is documented and recorded using our proprietary software, POWERtoolsTM. This gives the property manager a fully defensible position when reporting to clients why certain decisions were made and expenses were incurred.
It’s also important that we avoid any perception of a conflict of interest. We are not in the business of contracting or providing repairs. And we don’t profit from the providers we dispatch on your behalf. Every provider we dispatch is vetted by us and approved by your organization.
We follow a set of pre-approved policies and procedures for how each maintenance call should be handled. We use your vetted providers, and if requested, we will help source providers to fill in any gaps in service.
Founded by Lee Clements in 1995 as Property Maintenance Services, the company was formed to support Mr. Clements' Los Angeles-based real estate investment and property management firm. In 2002, the company rebranded as Handyman On Demand and began offering maintenance and light construction services to the general public. The company had grown to 4 offices serving 5 Southern California counties. Today, Handyman on Demand no longer provides contracting services, but instead provides maintenance coordination and dispatch for property management firms in the U.S.
Our people are the energy that drives us forward. Their commitment, expertise and diversity are the key to our success in helping clients develop and implement dynamic workforce strategies.
Lee A. Clements
Chief Executive Officer
Since 1995, Mr. Clements has been an active real estate investor, property manager, residential in-fill real estate developer, and home improvement contractor. His industry affiliations include franchising, construction, financial services, real estate development, specialty retail, telecommunications, automotive, and aerospace.
Mr. Clements is an accomplished executive leader and performance-driven professional. He's known for his conservative cost-conscious, risk-averse approach to managing operations, combined with a strong entrepreneurial drive for profit and market opportunity. He’s a dynamic team builder with proven abilities to develop solid relationships with front-line employees, managers, clients, customers, and shareholders.
Manager, Client Software Integration
Mr. Fragata serves an important role for our clients through his experience and knowledge of the world's most popular property management and accounting software. Starting his career almost 10 years ago in software technical support for RealPages and Propertyware, JC has since become in expert in the most popular industry apps such as Appfolio, Buildium, PropertyMeld, and many others.
JC's experience helps our clients experience a smooth, stress-free transition when onboarding properties, and making tenant portal and website adjustments.
Manager, Contractor Compliance
Ian started as a part time Research Assistant at Dream Sherpa Labs performing Competitive Force Score Analysis on U.S. construction firms. His experience in researching construction contractors made him the solid choice for leading the document control and contractor compliance team. An accomplished guitarist and private pilot, Ian is pursuing a degree in Business at University of Nevada Las Vegas.