Because maintenance is the most costly operational expense, we believe it’s important to track every step and decision in our process. From first call or maintenance request to the final dispatch, every stage is documented and recorded using our proprietary software, POWERtoolsTM. This gives the property manager a fully defensible position when reporting to clients why certain decisions were made and expenses were incurred.
It’s also important that we avoid any perception of a conflict of interest. We are not in the business of contracting or providing repairs. And we don’t profit from the providers we dispatch on your behalf. Every provider we dispatch is vetted by us and approved by your organization.
We follow a set of pre-approved policies and procedures for how each maintenance call should be handled. We use your vetted providers, and if requested, we will help source providers to fill in any gaps in service.
Founded in 1995 as Property Maintenance Services, the company was formed to support the Los Angeles-based real estate investment and property management firm. In 2002, the company rebranded as Handyman On Demand and began offering maintenance and light construction services to the general public. Handyman On Demand expanded to 4 offices serving 5 Southern California counties, and completed over 16,000 contracts. Today, Handyman on Demand no longer provides contracting services, but instead pivoted to capitalize on it's experience in property management, maintenance coordination, and contractor dispatch for property management firms in the U.S.
Our people are the energy that drives us forward. Their commitment, expertise and diversity are the key to our success in helping clients develop and implement an efficient and cost effective maintenance program for their properties.
Our management team has over 35 years of experience in real estate investing, property management, residential in-fill real estate development, and residential construction.
Our operations team has over 10 years of experience in property management accounting, maintenance coordination and dispatch, as well as extensive experience with the most popular industry software applications such as Propertyware, Appfolio, Buildium, PropertyMeld, and many others. This experience helps our clients experience a smooth, stress-free transition when onboarding properties, and making tenant portal and website adjustments.